A************s

I started working at call centers providing customer service support to companies such as, Pitney Bowes, Best Buy US and Canada, AT&T, Capital One, USMedical Billing, starting my role as a customer service agent through the phone, email and/or chat. As I’m that kind of person that can adpat and get knowledge easily, also because my performace, the supervisors promote me and I started to be a Team leader, guiding and helping other agents by answering their questions, sharing best practices, etc… after that I had the opportunity to performed the QA’s role, so I started reviewing agents phone calls, chat and emails. I started also giving them feedbacks about their areas or opportunities when needed. Then I had the opportunity to become a trainer, so I start giving training to the new hires and transfer agents so they can be prepared to do the same job as I did when I was an agent. After that, I apply to become a supervisor, which I did for more than 2 years, making sure the agents that were under my charge meet the goals and expectations of the project.

Native language: spanish

Other languages: english