E******************O

Customer service
US$ 2500
May 22, 1996

Información del candidato

Good morning,

My name is Elena Barro, I am 28 years old and I am from Asturias, Spain.

I have a degree in tourism and marketing, a diploma in international commerce and different courses related to economics, national and international insurance, customer service, new technologies and social networks. High level of English and basic French.

I have more than 4 years of experience in different companies related to customer service. I am looking forward to new work challenges and interacting with people from different cultures.

Please, find attached my CV so that you can evaluate my application.

Thank you in advance,

Best regards

Elena Barro Gancedo

Educación

t
tourism and marketing 2019
university of oviedo

Social, legal sciences and global economy Team work and cross cultural awareness Organization and decision-making Comprehensive training New technologies

I
INTERNATIONAL TRADE SPECIALIST 2024
IACI GERMAN INSTITUTE

Analysis of risks and barriers in the international business Strategies for accessing foreign markets Incoterms 2010 and 2020 International collection and payment methods Strategic and operational marketing Commercial documentation in foreign trade Logistics and international freight forwarding Digital marketing and ecommerce EU customs management

I
INSURANCE BROKER GRADUATED 2020
CEU SAN PABLO

General insurance theory Direction and management of the brokerage company Insurance of damages Personal insurance and financial products Legal system CRM

U
UNIVERSITY SPECIALIZATION COURSES 2023
MADRID BUSSINES SCHOOL

Personal branding and online community building Circular economy and innovation Occupational risk prevention Management skills and competences Use of social networks for brokers insurances

Experiencia laboral

M
MARKETING AND CUSTOMER SERVICE OCTOBER 2023 - JUNE 2024
NOZAWA HOSPITALITY

Monitor price parity and sales in own channels Encourage the loyalty of individual customers and maintain large accounts Create materials and other strategies that can reinforce the brand Follow competitors' pricing policies Plan actions that can attract guests and organize events

T
TECHNICAL AREA AND CLIENT SERVICE 2020 - 2020
FIATC

Managing cross-border risks of companies Offer various ways to solve different eventualities Reviewing and reporting on renewals to the client Communicating with adjusters on the life cycle of each claim

C
COMMERCIAL MANAGEMENT AND CUSTOMER SERVICE 2020 - 2020
FERRO SEGUR INSURANCE

Keeping the client informed of deadlines and details Seeking opportunities to reduce expenses Representation of the client for advice Adapting to their needs

C
CROSS SELLING AND CUSTOMER LOYALTY 2021 - 2021
AMADO INSURANCE BROKERAGE

Approaching customers through cold calling and direct mail to inquire about their situation and future needs Looking after the client's assets and interests in the event of unforeseen events and representing them in a formal way Organization of past and current archives Arrange visits with new prospects

A
ANALYST ADVISORY CLIENT AND CUSTOMER SERVICE 2021 - 2023
MARSH MCLENNAN

Evaluating the needs of each client and providing comparative conditions and prices of the different options Following up on contract paperwork and changes to your contract Developing positive working relationships with customers Attracting new customers Encouraging teamwork

Habilidades

ROYAL ACADEMY OF DANCE

Reconocimientos

A
ADVANCED ENGLISH LEVEL BY RIDER UNIVERSITY 2013
I
INTERMEDIATE ENGLISH LEVEL BY BENTLEY UNIVERSITY 2012
I
INTERMEDIATE ENGLISH LEVEL BY ITTTI SCHOOL VANCOUVER 2011
I
INTERMEDIATE ENGLISH LEVEL BY CAMBRIDGE UNIVERSITY 2010
A
ADAVANCED ENGLISH LEVEL BY ASTEX FORMATION 2023