T********************s

International business.
Costa Rica
US$ 2000
Sep 9, 1975
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Información del candidato

With over 8 years of experience in intercultural environments, I specialize in customer service, finance, and interpretation. Proactive, detail-oriented, and passionate about helping others, I excel in multitasking and building strong stakeholder relationships. Focused on personal and professional growth, I am dedicated to supporting organizational objectives and contributing to a positive, global work environment. I also have several years of experience with logistics, scheduling and people management.

Educación

M
Master in International Management 2015-2017
Gdansk Tech (Gdansk University of Technology), Poland

Management and Economic Studies within the European Union and Europe in general. Studies done in English language.

B
BA in Business Management 1991-1993
UIA, Costa Rica

Bachelor degree in Business specialization in Hospitality and Restaurants.

Experiencia laboral

E
Erasmus Coordinator 2016 - Present
Gdansk Tech, Poland

Coordinate incoming and outgoing Erasmus students within the European Union countries, handling applications, documentation, and support. Facilitate communication between students, staff, and international partners. Provide guidance on academic and logistical aspects of the exchange program. Virtual assistance for incoming and outgoing students and their home Universities on the Academic year portafolio.

T
Team supervisor 2019 - 2020
Airhelp, Poland

Manage daily tasks and performance for agents. Analyse processes, define procedures, and train new agents. Track progress and report on goals. Drive agent development and career growth. Motivate agents to reach their full potential.

A
Asset Management Analysist 2011 - 2013
Hewlett-Packard Costa Rica

Govern hardware and software asset management, ensuring compliance and avoiding penalties. Oversee software license compliance, lease/depreciation management, and hardware warranty. Screen, select, and recruit new asset managers for the Costa Rica team expansion.

S
Supervisor 2005 - 2011
LanguageLine Solutions

Supervise a 24-hour operation, leading and supporting 230 agents with payroll, benefits, and scheduling. Manage staff skills to improve service delivery and develop new projects for the Operations Director. Handle escalated customer requests, training coordination, and feedback for Global Quality Assurance supervisors.

Habilidades

Lenguaje Español (latinoamericano)
Lenguaje Ingles (Americano)
Schedule Management (experienced)
Strong Problem solving
Experience with Apple/Mac operating system

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