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Información del candidato
I am a dedicated and detail-oriented IT support specialist with extensive experience in technical support. With a background in fast-paced environments like the legal and medical sector, I bring a proven track record of providing exceptional client support, troubleshooting complex issues, and ensuring seamless IT operations. My experience spans Helpdesk, Technical Support, and Client Support roles, where I have developed strong problem-solving abilities, excellent communication skills, and a customer-centric approach. I am passionate about technology and its role in improving business outcomes, and I am driven by delivering top-tier support in alignment with company goals.
Educación
Experiencia laboral
Provided exceptional phone support to hospital staff, resolving hardware and software issues through a ticketing system, while creating and updating technical guides to ensure consistent IT support and effective request resolution with Jira and ManageEngine. Managed escalations for high-impact situations, maintaining comprehensive case tracking and effectively communicating updates to medical staff and administration. Installed, maintained, and troubleshot hospital software and tools, including Microsoft Office Suite and hospital-specific systems such as SAP, PACS/RIS, NextLab, to provide efficient and seamless support.
Delivered prompt and reliable IT support to attorneys and legal teams, addressing technical issues over the phone and in person, utilizing Microsoft Outlook and Teams as the main communication platform. Troubleshot and fixed technical issues involving desktops, laptops, and printers, as well as installed operating systems and essential legal software, such as NetDocuments and LEAP. Developed and maintained technical guides to improve IT service quality, ensuring seamless sup-port and efficiently managing requests using ManageEngine, and InvGate.
