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Provide market consulting to clients in order to help them achieve strategic goals. • Data analysis (qualitative or quantitative data) from which ones draw insightful conclusions presented in Tableau, Excel. • Promote the satisfaction of large account clients, through compliance with commercial agreements, following Upthetrade's superior service and quality service standards. • Carry out various market analyzes, associated with large accounts, generating Promote the satisfaction of large account clients, through compliance with commercial agreements, following Upthetrade's superior service and quality service standards. • Process in a timely manner the different commercial proposals derived from the commercial activity. • Development of KPI reports, allowing clients to have an easy overview of their monthly performance. • Planning and coordination of the activities necessary to help clients get a better understanding of the market and how to get a better position in it.

• Create, define, lead and consolidate the customer services department in the company, defining internal procedures, consultative manuals, process management, among others. • Coordinate and supervise teamwork along Chile, in regard of solving customer problems. • Partner with cross-functional teams to drive customer satisfaction and sales. • Development reports, allowing internal clients to have an easy overview of the of expenses due to the quality problem of the products. • Implement improvements within the customer service department. • Negotiation of conditions and alliances with clients and subcontract.

• Acquire the products to commercialize, based on trends and considering the company's commercial strategy, in order to meet the needs and aspirations of Customers. • Prepare the annual plan for product promotions, in order to ensure the sales, inventory and promotional sales goals established in the commercial budget. • Analyze and propose the inclusion of new products according to the company's commercial strategy, in order to meet the sales goals established in the budget. • Establish the prices of products, in order to guarantee competitive price levels in the market and the margin established in the commercial budget. • Prepare and monitor the commercial budget and the assortment plan; in order to achieve the goals established in the Strategic Plan. • Participate in the development of new product lines and brands accomplishing the quality standards established in the company's commercial strategy, in order to meet sales goals, as well as the needs and aspirations of Customers. • Weekly and monthly sales analysis to compare results with plans and strategies.

• In charge of LATAM Customer service, • Process and track all orders placed by participants in the region • Promote satisfaction of all participants, through customer support mailing • Planning, develop and implement communications to customers. • Manage the relationship with suppliers throughout the region in order to maintain efficiency. • Follow up customer satisfaction • Preparation of weekly redemption reports.