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Información del candidato
Software Analyst with a solid scientific background, skilled in diagnosing technical issues and
collaborating with cross-functional teams to enhance product performance. Passionate about cloud
technologies (AWS, Azure), web development (JavaScript, React, Node), and data (SQL, Python).
Seeking opportunities to apply my technical expertise while continuously expanding my cloud
knowledge, with a long-term goal of transitioning into a Solutions Architect role.
Educación
Experiencia laboral
•Responsible for designing and documenting an initial proof of concept to implement a new product feature aimed to enhance customer experience. •Source code review using Jira and Bitbucket to identify bugs within the product to proactively address issues that may impact software performance and issues in client business operations. •Worked closely with development and Cloud/SaaS teams in agile environments, contributing to the design and testing of cloud based solutions. •Responsible for deploying internal Linux based servers (Ubuntu, RHEL 9) using OpenStack, so ad-hoc testing could be performed for the product.
•Direct customer support to troubleshoot product related issues through the use of different tools including REST clients (Postman, Bruno), SQL, Cloudwatch, DataDog, ServiceNow, among others. •Assume responsibility for providing first-level support to address immediate concerns and troubleshoot user inquiries. •Skilled in people management and adept at cultivating strong client r
