B**l
Información del candidato
I am a dedicated individual committed to ensuring customer satisfaction at all times. With extensive professional experience and a solid understanding of the sector, I possess the versatility to work effectively both within a team and independently, adapting to the needs of the situation. I am eager for the opportunity to demonstrate my capabilities in a future company.
I bring forth substantial experience and exceptional management and leadership skills. My specialization lies in optimizing processes, reducing costs, and maximizing profitability. I am recognized for my leadership acumen in extracting the best from each team member.
I am enthusiastic about bringing my skills and experience to contribute to the success of a dynamic company.
Experiencia laboral
• Lead 25 accounts, increasing product adoption, and enabling customers' success through in-depth product understanding. • Onboarding manager: helped customers leverage the most out of SKUPREME via DEMO calls, Slack, and WhatsApp. • Knowledge base creator. Create and update internal and external articles.
• Responsible for achieving management-agreed objectives with oversight of 15 team members. • Addressed customer escalations and led various activities related to customer service to meet their needs. • Trainer / Documentation - FaaS roadmap. • Onboarding experience (50+ accounts) and Account management lead. • Provided customer service support via Zendesk for people using the WMS software on the SaaS side and fulfillment support to customers using our Warehouses for storage. Pick pack and ship experience. • I traveled to Pennsylvania and Las Vegas warehouses to learn how the e-commerce world is composed from a WMS perspective.
