
D****************************o
Información del candidato
I am an industrial engineer and industrial manufacturing technician with professional experience in customer service, logistics routing planning, and quality control. My goal is to pursue a project management career with a focus on business development. Currently, I am taking the Google Project Management Professional Certificate course. Additionally, I have experience in purchasing, negotiating, business analysis, and process management. Furthermore, I am proficient in Python, Excel, and databases.
Educación
Experiencia laboral
- Successfully managed and provided leadership for 3 teams, each comprised of 3 members, ensuring efficient daily routes, schedules, and weekly planning. - Created daily routes for each vehicle, maintained communication with team leaders, and resolved various operational challenges as delays or installation failures. - Liaised with customers regarding installation schedules and dealt with delays and possible problems concerning the installation service. - Implemented cost-effective routing strategies to maximize fuel and mileage efficiency, resulting in a 25% reduction in overtime working. - Handled over 30 inbound/outbound calls, assisting customers with account inquiries, scheduling technical installations, addressing complaints, and answering service-related questions. - Recommended tailored services to meet individual customer needs, resulting in improved customer satisfaction rates. - Maintained a consistent schedule of weekly meetings with the teams for updates, feedback, and planning the upcoming week.
- Identified and evaluated potential suppliers, negotiated prices and terms, placed orders, and maintained strong relationships with suppliers. - Actively participated in weekly team meetings with finance managers to discuss purchasing plans and strategies. - Efficiently scheduled purchases, estimated arrival times, and allocated budgets for each order. - Successfully negotiated price reductions with suppliers, resulting in a cost savings of 10% on average for each order. - Monitored material usage and adjusted stock levels to ensure optimal inventory management, resulting in a 12% reduction in excess inventory. - Developed and released requests for quotations (RFQs) to preferred vendors for new projects and capital equipment.
- Led the implementation of a management project to optimize manufacturing plant operations, achieving a 45% decrease in operator movement metrics and improving overall safety. - Created and implemented a project for the reduction of the paper format used within the industrial plant, ensuring a decrease of 33% of the annual costs in internal production orders. - Maintained and calibrated professional inspection equipment, systematically evaluating production processes to increase overall efficiency by 2%. - Performed and coordinated multiple quality control activities, strictly adhering to established policies and procedures. - Inspected production areas and actively assisted in the implementation of the 5s system, resulting in improved organization and productivity. - Effectively supervised and managed waste shipments, ensuring compliance with environmental regulations.