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• Administration of on-premise application servers Weblogic and Websphere Portal. • Active participation in migration projects of applications developed in Pega Systems on-premise to Cloud infrastructure such as Azure. • Continuous deployment of new versions of applications under the DevOps scheme using BitBucket and Github. • Administration of services and Cloud infrastructure in Azure performing Troubleshooting with tools like Dynatrace and Splunk. • Agile work methodology using tools like JIRA, ServiceNow, Confluences, among others. • Lead and support changes on the infrastructure or applications in order to ensure the availability and optimization of managed resources. Ensuring to meet service agreements. • Respond to incident and problem tickets by troubleshooting, engaging stakeholders to provide solution. • Research, investigate, troubleshoot issues and provide solutions at application, middleware and O/S-related levels e.g. NTP time synchronization for Pega nodes in cluster, configure Jboss JVM parameters to facilitate application performance improvements. • Document repeatable operational processes. • Assist support staff to offset workload in servicing incident tickets. Assist technical navigators. e.g. identifying candidate Private Cloud VM’s to recommend for decommissioning, attend release checklist walkthrough reviews. Tool/Technologies: PEGASystems, Linux/Unix/Solaris, Private, and Hybrid Cloud (AWS, Azure, GCP), WebLogic, WebSphere, Jboss, Jira, Dynatrace, ServiceNow, Shell, PowerShell.

● Provided Support on the Mobile Application Administration, transactional and Non transactional. Guaranteeing the availability for external and internal customers in laboratory and production environments. ● Being involved in the bank projects development on which there were processes about transactional channels and Cloud infrastructure, verifying the impact on the existing platforms. ● Promoting the creation of new and better processes, and the installment of changes that allows keeping the efficiency and efficacy of the platforms managed. ● Troubleshooting and documenting incident and problem tickets, as well as IT processes. ● Giving support on Web and Application server in On-prem and Cloud environments, and migration from On-prem to Cloud. Tool/Technologies: Linux/Unix/Solaris/iOS/Android/MacOS/WindowsServer, Private, and Hybrid Cloud (AWS, Azure, GCP), WebLogic, WebSphere, Jboss.