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Operaciones
Costa Rica
US$ 4500
Mar 29, 1980
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Información del candidato

Educación

I
ISO14001:2015 Internal auditor 2016
SGE

Environmental management systems

I
ISO 27001-2013 2015
SGE

Information security management systems (ISMS)

A
Advanced English Level C1 2010
Instituto Británico Costarricense

Advanced English Level C1

S
Salesforce Advanced System Administrator 2012
Salesforce.com

Salesforce Advanced System Administrator

Experiencia laboral

C
Customer Service Control Manager March 2017 - Current Job
Dollar Thrifty Car Rental Costa Rica

Currently I'm the Customer Control Service Manager I've also had this positions within the company: Operations Sub Manager Station Manager Sales Executive

F
Facilities Manager May 2011 - March 2017
Fujistu Costa Rica

These are the roles I had in the company: Facilities Manager Team Leader for different accounts (help desk, tech support, contract life cycle manager) Salesforce Tier 2 technical support OnBoarding agent Technical support agent

T
Team Leader March 2008 - April 2011
Teleperformance Costa Rica

These are the positions I had in the company: Team Leader Technical support agent & Team Leader Back office agent Customer support agent

Habilidades

Salesforce Admin & Advanced System Admin
Technical Support
Contract Lifecycle Mangement
Operations Management
Project Management
Contract and Vendors Management
Team Management
Budget & Cost
KPI - SLI - SLT
Q&A
ISO14001 | ISO27001 | ISO9001

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