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▪ Launched a unique B2C and B2B venture combining premium chocolate and artisanal ice cream, revolutionizing the local market through innovative packaging, product diversification and focus on quality. ▪ Engineered a pivotal alliance with a former employer, leveraging existing supply chains to secure top-tier ingredients at unbeatable costs, giving the brand a competitive edge in both quality and pricing. ▪ Established the business as a local market leader with a 4.9/5 customer satisfaction rating in Google Reviews. ▪ Elevated brand prestige by securing participation in high-profile events like the Degusto festival and serving at public events in the British ambassador's residence for two consecutive years. ▪ Expanded the business footprint rapidly, driving a consistent revenue stream by balancing high-margin B2C sales with lucrative B2B contracts with renowned hotels and exclusive restaurants. ▪ Successfully sold the business, capitalizing on its competitive advantages and brand strength.

▪ Drove B2B sales growth by identifying and securing new clients for chocolate and pastry ingredients. ▪ Implemented a client database and CRM system, optimizing sales team efficiency and client interactions. ▪ Revamped the sales catalog with a professionally designed layout, enhancing client engagement and experience. ▪ Achieved a notable increase in sales despite market challenges from COVID-19.

▪ Managed customs documentation with 100% accuracy, preventing delays in cargo operations. ▪ Acted as a liaison between clients and customs, providing key updates and ensuring smooth communication. ▪ Cleared a 6-month backlog in the Pro Track system, ensuring full compliance with Deutsche Bahn standards. ▪ Streamlined document organization, reducing processing times and enhancing customer experience.