G**************l

Support and Functional Analysis Leader - Tester QA Manual
Feb 25, 1994

Información del candidato

I’m Support and Functional Analysis Leader with more than 5 years of experience in my position and I’m Jr. Tester QA Manual too. I have a great ability to adapt to new work environments and always willing to learn new skills and knowledge. I like to learn and develop my tasks in the most effective and efficient way. I enjoy teamwork and work challenges.

Educación

C
Computer Engineering 2012 - 2013
Universidad Nacional Arturo Jauretche

Abandoned

C
Computer Science Development Course 2014 - 2017
Universidad Abierta Interamericana

Abandoned

Experiencia laboral

L
Lead Support Analyst 07/2016 - Currently
Secretaria de Innovación, Ciencia y Tecnología

Tasks focused on support services and attention to citizensand users for the “Gestión Documental Electrónica” (GDE)and “Tramites A Distancia” (TAD) platforms. Coordinate andsupervise a work group. Analyze and improve processes andprocedures. Generate reports to measure the satisfaction ofend users. Report and monitor critical priority issues. Performqueries to the Database (SQL). Configuration andadministration tasks in the Incident management tool (JIRA).Design and execution of regression test cases on platforms.

T
Tester QA Manual Jr. 12/2021 - 12/2023
Freelance

I perform functional, manual, and regression testing on various web applications across different devices (PCs, tablets, smartphones), creating test cases and reporting bugs and defects. I also conduct user analysis in accordance with system requirements and specifications. I manage workflow through the project management tool: Jira. Actively participate in Scrum methodology-based meetings (Planning, Daily Stand-up, Demo, Retrospective).

Habilidades

Teamwork
Management of incidents
Customer Support
Organizational Development
JIRA Software
Database