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● Vendors Engagement (OEM and Third party Vendors) for USA and Canada, Quotes negotiations. ● Purchase or pick from stock. ● Carrier updates, delivery issues, problem solver, Death on arrival parts and RMA requests. ● Attend escalations for priority accounts specially Canada ● Apple GXS portal processes and flowcharts or the Revive and Restore approval ● Newbies trainings and Guides creation. ● Won the Q1 “Act Like an Owner” recognition in 2023.

● Buyer Specialist for Warranty orders. Support and operations with OEM vendors, using web portals, techs and leaders in HP, Lenovo, Dell, Apple, Lexmark, Toshiba, Panasonic, Xerox over all USA and Canada. CRM management. ● Warranty Policies and criteria ● Support and daily training to the Team and coworkers in operations and procedures all over CompuCom in USA and Canada, resolving critical quality and delivery issues, also for the new Apple GSX 2 (Global Service Exchange) portal providing manuals in video and in documents for buyer procedures and all the Apple warranty policies, escalations, and reports. ● Closing HP Claims once a week, avoiding the expiration claim date and unnecessary charges. ● Recognition received as Team Player / Caring ● Promoted to Procurement Commodities II

Solution of situations, changes, reviews, quotes, refunds, ticketing, customer satisfaction and sales. Promotion of related products. Compliance with goals and metrics. Resolution of situations presented by clients for the service in real-time, increasing satisfaction in the Customer Experience. Reach the goal that the client has a unique and pleasant experience in their trips and flights with Aeroméxico. Supervising metrics for my team to reach the goals together.

In charge of B2C and B2B Digital Marketing campaigns marketing for educational products. • Design and distribution of the digital website content, social networks and printed media with texts and photographs; SEM positioning. Email marketing campaigns (CRM), having 3 members of the team under my supervision. • Training in Communication Media an Digital Photography to all students. • Creating Manuals and academic programs for all students and also academic staff. ACHIEVEMENTS • Promoted to Academic Manager for all the training program for students and professors, supervising quality, updating all tech resources.