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Ensure correct and prompt customer order processing on average of 95% , also interacting with the logistic team, financial teams and sales teams, in the respect of the corporate procedures and standards. Improve the levels of satisfaction of our clients (90%) and establish a collaborative relationship with the client to share information and KPI's. Work with the demand management team to maximize service levels. Understand and influence the order and demand management process with the aim of reducing errors that cause customer dissatisfaction, rejection or return of merchandise. Provide the sales team with the relevant pieces of information relative to order processing and deliveries status. Ensure the flow of purchase orders and identify impacts on product availability due to cancellations and rejections

Collaborative work and implementation of the restocking strategy with the main supermarket accounts in the Dominican Republic. Capitalized sales(US$10k) and Shelf Availability (+20%) within the Supermarket Channel Develop joint projects and activities to Close the GAP (Master data Alignment, Inventory, Replenishment, OSA & Freshness, etc.) Build a successful and trusting relationship with the customer, maintain remote or on-site access to the customer's system, gain insights into the customer's operations, understand their needs, comprehend Nestlé and customer KPIs, and conduct a thorough review and analysis of KPIs. Serves as a voice of the customer internally. Generating problem solving and accurate solutions Align customer expectations with business objectives as CoPilot of the sales team to manage opportunities related to logistics and planning Manage and make decisions in line with internal and external stakeholders on service, logistics and delivery related requirements for all customer orders. Coordinate product availability between Nestlé's business units ( and its customers, minimizing stockouts and overstock in order to increase sales and ensure the satisfaction of end consumers.