J************************a

I am a IT support agent with one year of experience and a C1 level of English. Additionally, I have strong problem-solving skills, which are crucial in my current position.

Apart from my technical support knowledge, I possess basic programming skills (HTML, CSS, JavaScript, React, Angular, Node.js), enabling me to comprehend and resolve software-related issues. I also have experience in preventive maintenance of equipment and troubleshooting, ensuring that systems are in optimal working conditions.

In my current role, I am responsible for handling calls, answer emails, providing first-level IT assistance, creating user accounts, assigning permissions and roles to these accounts, and escalating requests to other departments as necessary.

I am eager to utilize my skills and experience to provide efficient solutions and expand my knowledge in technology as a whole.