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-Provided prompt, efficient, detailed, customer-oriented service. Managing client’s bills of landing. -Worked with other customer support teams to ensure a consistent and high-quality level of support. -Being a voice and advocate for our customers when something doesn’t feel right. -Actively seek solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.

Position I • English-Spanish Customer Service Interpreter Handling a great variety of calls from American Bank, Insurance Companies, Governmental Organization, Utility Companies, etc. Position II • English-Spanish Medical/Finance/Insurance/Technical Interpreter -Over-the-phone Medical Interpreter working directly with Doctors, Specialists, Nurses, Social Workers, etc. -Court Qualified Interpreter working directly during hearings, trails, recorded statement, immigration interviews, etc. -Technical Calls (AT&T, Cisco, Intel and different companies). -911 Interpreter working directly with dispatcher, police officer, paramedics, etc.

• In charge of the post-sale aspect of the fuel order for Central, South America & the Caribbean. • My main role was based but not limited to: Purchase order notification to vendors, port authorities, customs agencies, quality surveyor’s coordination and product delivery coordination, all with timely frequent operational updates to all parties involved throughout the supply completion. • Additionally, provided support to the sales department as a supporting sales agent for new sales inquiries

Position I • Medical Interpreter working directly with doctors, specialists, medical students and patients coming from a wide variety of different cultural backgrounds. • Experienced and well-trained Interpreter in Medical Terminology and familiarized with the specific lingo of the field. Position II • New hire interpreter’s trainer and supervisor: Provided initial training, created work manuals and workflows modifications as well and any procedures improvements required according to the business needs. • In charge of giving and receiving all staffed interpreter’s evaluation feedback • Assisted recruiting and staffing departments during their recruitment process by creating new hire profiles and screening interviews.

• Created strong business relationships with a pre-defined list of new clients. • Demonstrated timely, accurate and professional customer service. • Meet or exceed quality and productivity goals assigned by management. • Demonstrate clear and polite written and oral communication. • Maintain a positive and professional demeanor and portrays the company in a positive light. • Demonstrate an appropriate sense of urgency when resolving customer issues. • Demonstrate knowledge and use of departmental resources, policies and procedures. • Achieve and overachieve quota/individual target. • Adapt in fast paced, constantly changing environment.

• Gather and analyze data using procurement spend analytics tools. • Work with market Intelligence team to research and identify potential suppliers for sourcing requests. • Perform basic cost and scenario analysis to analyze supplier bids. • Partner with stakeholders to ensure clear requirements documentation is translated to RFP and contracts as appropriate. • Demonstrate knowledge and use of departmental resources to ensure the adherence to the company defined purchase policies and procedures (bidding, quotation, vendor creation, contracting, PO creation, payment process, policy exceptions and violations, etc.). • Contribute to other internal initiatives as required by the team (reporting, new hire training, processes documentation and updates, etc.). • Provide timely and accurate response to internal and external inquiries (from other departments and/or vendors). • Create strong business relationships both internal and external throughout strong communication and customer service skills. • Established proficiency with SAP and other ERP programs.

• Experience with sourcing process, vendor management, contract negotiations and procure to pay operations. • Responsible for development, testing and implementation of the e-invoicing for The Coca-Cola Export Corporation-Pamana. • Manage the international trade billing and accounting team to achieve operational objectives. • Monitor monthly billing and financial closing activities (Sales reports, AR Aging report, Financial and MD Update, Finance JV´s, etc). • Provide guidance and support to the team to perform their duties effectively. • Ensure the team follows company standards and guidelines for operational efficiency. • Provide support to resolve any issues faced by the international trade billing and accounting team. • Evaluate current operations to identify and implement process improvements. • Responsible for managing and supervising innovation projects, maintaining direct communication and interaction with clients throughout the project life cycle.