L*******************i

Marketing Cooridnator & Customer Success Manager
US$ 2500
Mar 22, 1993

Información del candidato

Graduated in Commercialization with experience in Marketing and Sales in multinational and national companies.

Experienced Customer Service and Marketing Team Leader with a demonstrated history of working in the Fragrance & Flavor industry: from commercial execution to marketing strategic innovation, managing projects and teams.

Storyteller, with deeper experience on BTB, marketing and consumer strategy, market innovation, trends and creative product development, especially in Flavours/Food Solutions.

Proven ability to create and keep long-term relationships with clients, thus generating agreements of mutual benefit.

Natural negotiator with solid performance detecting business opportunities.

Educación

M
Marketing Graduate 2015
Universidad del Salvador
H
High Impact Presentations 2016
Dale Carneguie
D
Design Thinking Trainer 2018
Toddi Guttner
D
Digital Marketing 2018
IAB Spain
N
Neuromarketing 2020
Universidad de Buenos Aires (Capacitarte)
M
Master in Food Technology On Going
Universidad di Parma

Experiencia laboral

L
Logistics and Sales Analyst 01/03/2011 - 01/03/2015
Granja Tres Arroyos

Sales - Customer service. - In charge of Retail Sales and distributors in the North area of the Buenos Aires Province. - In charge of the implementation of the commercial strategy for the cold cuts brand “La Comarca” in the assigned area. Logistics - Planning the supply logistics of the plant (GTA Pilar). - Distribution Planning (CABA, South and West areas of the Buenos Aires Province). Planning - Inventory control - Management of the finished product storage (the internal one and the one in outsourced warehouses). - Communication link between the different departments of the plant and the commercial areas. - Analysis of the demand and creation of production orders. Invoicing - Order taking and uploading. - Invoicing.

S
Sr. Customer Service Representative 01/03/2015 - 01/10/2017
IFF

Commercial - Link between the customer and the different company departments. - Identified the needs and planned strategies for the Commercial Development of the region for the assigned customers (Grupo Arcor, Coca Cola, AB Inbey, among others). - Responsible for the Sales process from the order taking to the delivery and bill collection. - Analyzed the estimates made by customers, achieving their full supply. - Collaborated with Sales Executives regarding the Sales Reports: making estimates and assisting them to define figures and make Mid Months Reports. - Periodically visited the assigned customers thus strengthening our relationship with them. - Implemented new businesses within 72hs. Sales Administration - In charge of meeting the customers´ needs regarding order changes as well as providing them with all the necessary documentation for the business operation. (Quality and Regulation) - Followed up each order in all the supply chain. - Measurement of the “On Time Performance” (OTP) and creation of improvement strategies together with the Commercial and Operations Team. - Generated Production Studies. - Analysis of consumption variations. - Creation and maintenance of the Master Data in SAP. Back Office - Customers´ complaints: receiving and internally managing them according to company procedures. - Creation and follow-up of Non-Conformities (identification of root cause and improvement proposal). - Implementation of continuous improvement processes - Ensured to maintain the Aging.

M
Marketing Coordinator 01/10/2017 - 01/04/2018
IFF

- Supporting the growth and development of the assigned categories, ensuring projects totally aligned with the local business strategies - Promoting innovations and trends within the assigned categories, thus generating proactive proposals for each customer and business understanding of markets and consumption drivers in Latin America - Actively interacted with the Sales, Creations and Applications C&A and Sensory Consumer Insights SCI departments both locally and regionally in the Flavors Division - Actively worked with the Sales teams coordinating actions, ensuring the strategies implementations and evaluating potential changes

M
Marketing Coordinator 01/04/2018 - 01/06/2020
DSM-Firmenich

Marketing lead for Flavors (confectioneries, candies, food and beverage) in Argentina customers and Key Global Accounts. Responsible for: - Analyzing global, regional and local trends of the food and beverage market - Leading of projects in South America (Chile, Argentina, Bolivia, Paraguay and Uruguay) - Deep understanding of the food and beverage markets for the assigned countries - Planning the marketing strategies together with the commercial directors - Identifying business opportunities thus proactively generating meetings with customers and negotiating agreements with: Danone, Arcor, Mondelez, Pepsico, among others - Achieved the growth and development of the assigned categories: confectioneries, candies, food and beverage - Worked together with the Sensory Consumer Insights Department Planning Marketing Strategies and carrying out programs which achieved the accurate consumer understanding - Key contact person with Sales Account Managers

S
Sabbatical Year 01/07/2020 - 01/11/2021
Sabbatical Year

I took a sabbatical year to travel, self-discover, and plan mi personal y professional goals for the upcoming years

C
Customer Care NOAM– Taste & Wellbeing 01/11/2021 - 01/12/2023
Givaudan

Customer Care Back Office for United States and Canada. In this role I’m responsible for: - Ensure that the customer's needs are correctly entered into the SAP system within the established targets.(98% OTP) - Upload invoices to customer portals and, with finance area, we make special follow up to ensure the collection in time. - Entry of samples to the Coca-Cola portal. Giving support to the Quality and Operation departments of the region. - Daily interaction with the NOAM front office team to ensure the correct fulfillment of the client needs - Invoicing - Detection & Implementation of improvements in processes for the assigned customers. Ensuring more efficiency and effectiveness.

N
New Business Development & CS 01/12/2023 - Present
Fritzsche Flavor & Fragrances

- Market research to créate new business alligned to the company business strategy. Locally, Regionally and Globally (Focusing on Asian Market) - Account Manager for more than 50 customers, driving excellence in customer service and sales for them - Measure of metrics. - Leader for Continuous improvement for the company. - Back Office

Habilidades

English
Excel
Canva
High Impact Presentation