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Oversaw the day-to-day operations of shared workspace facilities, including coordinating workspace allocations, ensuring cleanliness and functionality, and resolving any operational issues promptly. Provided frontline customer service, addressing inquiries and concerns from clients both in person and via various communication channels such as phone and • email. • Implemented and enforced office policies and procedures to maintain a professional and efficient working environment. Actively contributed to continuous improvement initiatives, analyzing feedback from clients and stakeholders to identify areas for enhancement in service delivery • and facility management. • Conducted regular inspections of the workspace to ensure compliance with safety regulations and standards. • Managed vendor relationships and procurement processes for office supplies and services, negotiating contracts and optimizing cost- effectiveness. Prepared and analyzed reports on key performance indicators, such as client satisfaction metrics and occupancy rates, to inform strategic decision-making and • drive business growth.

Managed sales of interior decoration products and services. Provided guidance to clients in product selection and space design. • Collaborated on interior design projects for corporate and residential clients.