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Maria Johana Manosalva Bautista
• Allen Texas
• 9452475636
• maria_johana@hotmail.com
Professional with excellent organizational skills and extensive professional
experience. I characterize myself for being a very hard-working person, and for
offering good customer service, including the solution of possible incidents. Looking
for a new job opportunity with which to develop my career.

Employment History

L1 Support Engineer
Nokia Bogota
June 2009 – March 2010
• Provide level 1 support in the IP area for TELCO providers in Latin America
• Respond to requests from mobile telephony clients such as Telefónica
Movistart, Colombia Telecomunicaciones, Comcel and throughout Latin
America: Telefónica Perú, Claro Perú, Telefónica Ecuador, Axtel de México,
cases concerning technical Query, Trouble Resolution over IP on CISCO and
JUNIPER platforms. (Routers).
• Analyze the complexity and severity of the case and, if necessary, escalate it
to level 2 and exchange possible solutions with the GCC (level 2).
• Direct communication with the client as a preview of the open cases is
delivered.
PEM ENGINEER SUPPLY AREA
ETB – BOGOTA
February 2008 – June 2009
• Allocation of resources at the logical level to each of the wide area links in
different technologies and topologies
• •Path engineer in charge of assigning network resources to those requests
sent by the Project Engineers and depending on the solution and technology,
it is provisioned in the different network platforms such as Lucent, Alcatel,
Huawei, Newbridge and MPLS.
• Supply the resources of the national and local corporate data network of the
Telecommunications Company of Bogota (ETB).
• Enlist, provision and secure Lucent data network equipment, such as PSAX
Switches, DACS and MiniDACS, in the nodes projected as having the
greatest expansion.
• Manage the resources of the Alcatel MultiServices network, ADSL and GSHDSL ports, through tasks that allow configuration and interaction with
equipment and clients.
• •Configure the different client services in the MetroEthernet network: Huawei
and Catalyst.
• •Wireless Measurement Software: XCAP, XCAL, QXDM, LLDM, TEMS
11.0.2, Intel Tools
• •Network Protocols: TCP/IP, UDP, SIP
• •Programming & Scripting: C, C++, HTML
• •Network Analyzer: Anritsu 7834L, WireShark, Anite 9000, R&S CMW500,
Spirent, IRIS, Truecall
Core MPLS/IP Operator 7X24
ETB – BOGOTA
August 2007 – June 2008
• Supervision operator, in charge at all times of monitoring network events.
Responsible for the detection of abnormal events or conditions reported by
the management applications that establish a possible anomaly in the
operation of the network, initiating the network failure attention procedure.
• Supervise ETB’s MPLS core using a NETCOOL/OMNIBUS Alarm Monitoring
Agent, WEBTOP tool that allows you to view the structure of ETB’s MPLS
network and each of the clients that make it up, and thus carry out
personalized management. of each of them, generate incidents through
Service Desk to provide efficient preventive and corrective maintenance in the
event of any failure that occurs
IT Support Engineer
Esparza Santin – Bucaramanga
April 2004 – September 2007
Provision of services in each of the Esparza Santini projects with the different entities
such as Banks, Superior Council, Insurers and others in Santander.
Projects:
Superior Adjudication Council Technical Support
•Inventory of existing equipment in the courthouse
•Installation of equipment and user support
•Installation of Megabanco Dataphones in Barranca and Aguachica offices.
COCACOLA – FEMSA SUPPORT ENGINEER – EDS
•Head of systems, help desk support to users of the CocaCola Bucaramanga plant
and the Barranca operating unit in corporate software (AS/400, SAP, LOTUS),
hardware and office programs.
AEROREUPUBLICA SUPPORT ENGINEERING – EDS
•TFS COPA-AEROREPUBLIC Disp. 7X24 •Support technician in AeroRepublica
applications such as configuration of Share sessions, Outlook Express and ATB
printers (Boarding Pass and accounting forms), BTP (Luggage Stickers), Okidata and
Lexmark
SUPPORT ENGINEER Financial institutions
• Preventive support in different entities such as Banco Caja Social-Colmena, BBVA
Horizonte Las Palmas and courthouse , BBVA Insurance and Suramericana
Insurance.
Preventive and Corrective Support Engineer
ETB – EJE CAFETERO
March 2002 – August 2004
• Provide preventive and corrective support to the different clients that have
ETB radio-links in the Coffee Region.
• Configuration of equipment such as CSU/DSU, Cisco 1600, 1700, 2600 series
routers, Nokia Radios, Wireless N2-Link and L4x Radios, Stratex XP4 and
DART, Loop Telecom Fractionators, Rad E1, Wireless, Adtran modems.
• Site studies, civil works, structured cabling, installation and commissioning of
last mile radio links.
• Site Survey for Colombia Móvil, installation and configuration of BTS (GSM)
and commissioning.
Education
January 2004 – February 2005
Autonomous university of Bucaramanga
Specialist in Telecomunitations
January 1996 – September 2001
Manuela Beltrán University Bucaramanga Sectional Bucaramanga
Systems Engineer
February 2007 – September 2008
Autonomous University of Bucaramanga BUCARAMANGA
Diplomado en Redes CISCO
Reference:
Available on request