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Managing the Commercial and Marketing Team. - Creating strategies to potentiate the team. - Attending events to show the product and sell it. - Review all marketing material before it was published. - Create marketing strategies to develop the brand internally and externally. - Develop plans to create jazzy speeches to sell the product. - Improve the copy creation of all social media.

Create and deliver training material to the different members of the operation. Implement and provide uptrainings to reinforce commercial skills within different areas. Establish a structured plan for the training department.

Creation of strategies for the improvement of the site. Weekly presentation of quality reports, metrics, and statistics to measure the performance of the campaign. Provide sales workshops to the different team leaders. Lead groups of supervisors to monitor results at an individual level and attack areas of opportunity at the group level.

Manage a group of agents to keep them motivated and accomplish goals. Develop their commercial skills to retain and obtain new customers. Working with the staff members to create strategies that will help us achieve our goals and ease everyone's work.

Provide coaching and feedback to agents as well as training reinforcements to improve KPIs. Setting action plans to improve the frustration level of the customers.

Customer service with an emphasis on problem-solving and situational management. Support other agents with product knowledge and handle altered customers. Developing commercial skills to cross-selling discounts and cards.

Strategies creation to gain new customers, improvement of internal processes, and internal database handling to improve engagement rates. Create social media strategies to improve SEO and SEM. Selling new products to international customers to expand the company worldwide.

Teach English to adults, teenagers, and children. Manage databases to get new customers.

Administrative area and customer service support. Manage the CRM database to keep customers updated.

Customer service for AT&T in the sales department with Latin markets.