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Información del candidato
I have acquired proficiency in both English and Spanish, along with strong administrative and organizational skills. My capabilities include document writing and translation, as well as expertise in various technological tools and word processing software. Furthermore, I am well-versed in communication protocols and corporate etiquette. I also have a foundational understanding of accounting, document management, customer service, and public relations.
Experiencia laboral
I am an independent contractor for SheWorks, which offers personal concierge services to a U.S.-based company that serves various hotels. My responsibilities encompass making hotel reservations, arranging transportation, and delivering exceptional customer service.
During my tenure at ACT, I was employed at a company that offers internet, cable, phone, and mobile services. My responsibilities encompassed addressing billing inquiries, promoting the company's services, and verifying the validity of promotional offers as the final point of contact within the organization. In addition to handling calls, I also engaged in chat communications with technicians and the back office to assist with special case tickets.
I have experience working in Alorica's reservations department, where I assisted retail sales representatives with line activation, new account creation, and conducting credit checks for customers and businesses
