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As part of my assignment, I am responsible for: Maintaining scrum ceremonies (dailies, retros, demos, planning), and promoting self-organized and agile teams. I actively work together with the Product Owner, TLs, and the team, to plan work and report progress statements to the assigned stakeholders on a daily, weekly, and end-of-sprint basis. I solve the team blockers to increase delivery efficiency, creating an open flow and exchange of information between project team members and external groups that participate in the project integration. I help the team to reach a high-performance level by identifying areas of strengths and opportunities, measuring the team (velocity, burndown chart, bugs, carryover) performing proper monitoring, and follow-up for feedback

As part of my assignment, I was responsible for: Maintaining scrum ceremonies (dailies, retros, reviews, plannings), and promoting self-organized and agile teams. I actively work together with the Product Owner, Business Owner, TL, and the team, to plan work and report progress statements to the assigned stakeholders. I solve the team blockers to increase delivery efficiency, creating an open flow and exchange of information between project team members and external groups. I help teams reach a high-performance level by identifying areas of strengths and opportunities, measuring the team (velocity, burndown chart, bugs, carryover) performing proper monitoring and follow-up for feedback. I am also the link between Customer Success and IT areas. Technologies: Scrum, Waterfall, Kanban, Jira, Confluence

I coordinate the task management of several projects, with non-dedicated resources, follow up on initiatives, processes, and project plans, and obtain and/or generation of data with the different IT teams. I am in charge of the implementation, documentation, training, testing, and validation of deliverables for continuous improvement and measuring the impact of improvements, as well as liaison and support to users in all subsidiaries. Technologies: Waterfall ; Kanban

I have analyzed and implemented improvements to established processes, and workflow, including the process of transition, as well as from training, eliminating redundant processes. I have led several projects on improving quality processes that resulted in new sales channels I was in charge of developing quality process analysis and their respective follow-up. Implemented control measures have managed to secure the business line's productivity and profitability. Operational Risk — I generated the remediation process — Owner of the project and process Responsibilities: My role was to create and maintain an external quality department.

Continuous Improvement Process — monitoring implementation of policies and procedures to ensure quality and customer satisfaction following customer (Volkswagen) parameters that result in a reduction in the number of customer complaints. I have designed training processes, and workbooks and also provided relevant coaching in both sectors and leadership, training, start-up, and resources for an insurance client