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Información del candidato
I am a proven leader with eleven years of experience in Learning & Development, Sales, Medical Records, Fraud Prevention, Customer Service, Compliance, and Technical Support.
Throughout my career, I have honed my ability to lead teams, manage projects, and provide results. I’ve delivered training to 500+ employees, managed two operational site openings, created visual content, Wrote SOPs, and completed OKRs, collaborating with business growth.
I am confident that my leadership skills, and ability to build strong relationships, team up across departments, and develop effective strategies will make me a valuable asset to your team.
Software Skills List:
– Private CRM & LMS
– Lessonly
– Salesforce
– Okta
– Microsoft Office
– Google Suite
– Canva
– Ally
– Grammarly
– LexisNexis
– Kount
– Sift Science
– Adobe Acrobat Pro
– Slack
– Ring Central
– Charswap
– Medinform
– Citrix
– Avaya
– Hubstaff
– Outlook
– Zoom
– Loom
– Lucid Chart
Previous Employment List:
– Customer Service at Virgin Mobile
– Online Shopping Assistant for Macy’s & Bloomingdale’s
– Sales Specialist at Sprint / T Mobile
– Customer Support at Western Union
– Technical Support at Careerbuilder (US-Based Job Portal)
– Intake and Medical Records Reviewer at NationWide Medical (Private Clinic)
– Learning and Development Specialist at Remitly (Global FinTech – Money Transfer Company)
– Medical Document Retrieval at NRS Injury Law Firm
– Sales and Appointment Setter at Alonso & Alonso Immigration Law Firm
Educación
Computer engineering is defined as the discipline that embodies the science and technology of design, construction, implementation, and maintenance of software and hardware components of modern computing systems and computer-controlled equipment.
Experiencia laboral
Virgin Mobile As a customer service representative, my main role was to deliver top-notch assistance over the phone, chat, and email, providing positive solutions, de-escalating angry customers, and meeting production and quality goals. Macy’s Interact with online visitors, provide information about products, process refunds, and claims, perform troubleshooting, and track packages.Virgin Mobile As a customer service representative, my main role was to deliver top-notch assistance over the phone, chat, and email, providing positive solutions, de-escalating angry customers, and meeting production and quality goals. Macy’s Interact with online visitors, provide information about products, process refunds, and claims, perform troubleshooting, and track packages. Aptitudes: Empathy · Persuasive Speaking Skills · Ability to Use Positive Language · Clear Communication Skills
My main role was to deliver world-class customer service over the phone and transform every opportunity into a sale of a new product or service.My main role was to deliver world-class customer service over the phone and transform every opportunity into a sale of a new product or service. Aptitudes: Sales · Customer Service · Persuasion · Product Expertise · Problem Solving
My role as technical support in Careerbuilder was to collect job data from external sources, eg. websites, and XML docs, process the data, apply an HTML standard format, and post the final results on our website.My role as technical support in Careerbuilder was to collect job data from external sources, eg. websites, and XML docs, process the data, apply an HTML standard format, and post the final results on our website. Aptitudes: Task management · HTML · Attention to Details
Intake Specialist: Recording patient's details and gathering medical histories before the patient's appointment. Medical Records Reviewer: ensuring proper documentation is collected to bill insurance companies for patient treatment. Part of the job responsibilities includes contacting customers, organizing documents, and meeting deadlines.Intake Specialist: Recording patient's details and gathering medical histories before the patient's appointment. Medical Records Reviewer: ensuring proper documentation is collected to bill insurance companies for patient treatment. Part of the job responsibilities includes contacting customers, organizing documents, and meeting deadlines. Aptitudes: Document Review · Data Collection · Servicio de atención al cliente · Task Management
Introducing new hires to the company’s culture, mission, KPIs, product, process, and tools. Additionally, guiding new hires through certification, and production. In the process, providing feedback, coaching, evaluating team performance, ensuring schedule adherence, enhancing productivity, delegating points of contact, and creating leaders.Introducing new hires to the company’s culture, mission, KPIs, product, process, and tools. Additionally, guiding new hires through certification, and production. In the process, providing feedback, coaching, evaluating team performance, ensuring schedule adherence, enhancing productivity, delegating points of contact, and creating leaders. Aptitudes: Leadership · Teamwork · Compliance · Fraud Prevention · Public Speaking · Motivational Coach · Excellent verbal and written communication skills.
