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Información del candidato
With over 8 years of experience in intercultural environments, I specialize in customer service, finance, and interpretation. Proactive, detail-oriented, and passionate about helping others, I excel in multitasking and building strong stakeholder relationships. Focused on personal and professional growth, I am dedicated to supporting organizational objectives and contributing to a positive, global work environment. I also have several years of experience with logistics, scheduling and people management.
Educación
Management and Economic Studies within the European Union and Europe in general. Studies done in English language.
Bachelor degree in Business specialization in Hospitality and Restaurants.
Experiencia laboral
Coordinate incoming and outgoing Erasmus students within the European Union countries, handling applications, documentation, and support. Facilitate communication between students, staff, and international partners. Provide guidance on academic and logistical aspects of the exchange program. Virtual assistance for incoming and outgoing students and their home Universities on the Academic year portafolio.
Manage daily tasks and performance for agents. Analyse processes, define procedures, and train new agents. Track progress and report on goals. Drive agent development and career growth. Motivate agents to reach their full potential.
Govern hardware and software asset management, ensuring compliance and avoiding penalties. Oversee software license compliance, lease/depreciation management, and hardware warranty. Screen, select, and recruit new asset managers for the Costa Rica team expansion.
Supervise a 24-hour operation, leading and supporting 230 agents with payroll, benefits, and scheduling. Manage staff skills to improve service delivery and develop new projects for the Operations Director. Handle escalated customer requests, training coordination, and feedback for Global Quality Assurance supervisors.