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Información del candidato
I have a background in web programming and UX/UI design, with a specialized focus on designing intuitive and appealing digital experiences.
My prior work experience includes several years in customer service, during which I honed key skills in effective communication, problem-solving, and customer satisfaction.
Educación
Research y Brenchmarking Prototipado en Figma Pruebas de usabilidad y métricas Atomic design Grillas y Guidelines Elevator Pitch
HTML5, CSS3, Flexbox, Bootstrap, Grid, Responsive design. Javascript DOM manipulation JS events Arrow Functions Callbacks and Closures Scope
HTML5 CSS3 Flexbox Bootstrap GIT / Github
HTML5 CSS3 Diseño web responsive CSS Flexbox CSS Grid
Runway Collection Fashion history Art
Experiencia laboral
Phone assistance for guests in Spanish and English. Creation and resolution of tickets. Post check-in / pre check-in and post check-out calls. Responding to inquiries via Airbnb / Booking.
Chat assistance Email assistance Invoice generation Website updates Tools: Wordpress Thunderbird Cloud
Backoffice CE: SOP updates Macros updates Social media escalations Delayed orders follow up Claims Tools: Gorgias Slack Google sheets Shopify Zendesk CE Email and LiveChat Rep: Respond to incoming emails and LiveChat Take orders Answer questions and inquiries Troubleshoot problems Provide information, and handle complaints regarding the organization's products and services. Tools: Gorgias Slack Google sheets Shopify
Front Desk: Bilingual Support Technologies used: Sura, Office, Excel, PDF Documents reception User Background Verification Problem/conflict solving Inbound calls Outbound Calls Goods reception Cashier: Collections Vendor coordination Procurement Cash management Mailing: Mailing Reception and Organization
