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Información del candidato
Bilingual professional with a strong background in English and Spanish translation, customer service, and security delivery analysis. As a sworn translator, I have honed my linguistic skills and cultural competence, providing accurate and efficient translation services on a freelance basis. My experience as a customer service representative has equipped me with the ability to handle diverse customer inquiries, resolve issues promptly, and build lasting client relationships.
Educación
English/Spanish Sworn Translator
Experiencia laboral
Management of insider trading lists to ensure compliance with regulatory requirements and prevent unauthorized stock transactions during blackout periods. Use of Sailpoint IIQ software for efficient role management. Definition and implementation of role-based access controls, management of role lifecycle processes. Skilled in leveraging Sailpoint IIQ’s advanced analytics to optimize role composition and reduce role complexity. Performance of meticulous evaluation and validation of information within applications governed by Sarbanes Oxley (SOX) and/or ISO standards, ensuring regulatory compliance and data integrity.
Answer of patient inquiries about the company’s healthcare services and policies, ensuring that all information provided is accurate and up-to-date. Address and resolve health service issues raised by patients, providing troubleshooting assistance as needed. Handling of a high volume of incoming calls and management of customer service inquiries efficiently.
Address of inquiries and resolution of issues including follow-up calls/emails ensuring customer satisfaction through phone, email, and live chat. Collaboration with team members to handle high volumes of customer inquiries, demonstrating strong teamwork and multitasking abilities. Handled complaints with empathy and professionalism, escalating issues when necessary to ensure timely resolution
Translation from English to Spanish and vice versa. Proofreading and editing of texts in English and Spanish. Transcription of text, audio, and video.